$30000 - $35000 Year
Monday to Friday
Day shift
Health insurance
Paid time off
Employee discount
Dental insurance
Vision insurance
401(k)
401(k) matching
Flexible schedule
Parental Leave
Tuition reimbursement
Flexible spending account
Retirement plan
Others
• For multiple smaller, a single medium-sized, or for multiple functions of a large customer, with in total, medium business volume and medium / high complexity and risk probability:
• Within agreed scope, has overall responsibility to achieve financial / non-financial targets, and customer contractual agreements including service level targets, continuously improving the efficiency, effectiveness, and quality of own integration Services
• Leads and manages resources performing several or all aspects of system integration Services operations, handles day-to-day team management issues, including resource management, allocation of work and performance management.
• Monitors the real-time demand of work for the functional team, taking corrective action if there is a risk to, or breach of agreed service levels, including through the re-prioritisation of work and / or engagement of additional temporary resources.
• Oversees all resolution management activities defined within customer contracts to meet the committed service level agreement targets. Leads resolutions of high impact / risk service outages / major performance degradations.
• Interacts with smaller or medium Managed Services customers at their senior operational management level on escalated performance failures / issues / risks,
• Liaises, and takes leadership from an services end-to-end delivery perspective, with counterparts in other Nokia services groups (EG R&D, Field Force, Care), in 3rd party organisations, and / or in the customer's organisation to ensure smooth delivery of projects
• Acts as a leader for staff / workteam / taskforces working to improve delivery of services for specific customers.
REQUIRED SKILLS
Impact
Impact is short-term and usually departmental/project in scope. Accountable for quality, accuracy and efficiency of own and/or team achievements. Actions and errors can have program, project, functional impact.
Scope & Contribution
Individual Contributor: Performs and/or coordinates day-to-day activities to meet departmental/project objectives. Carries out root/cause analysis in more complex problems. Can develop and implement recommendations. Managerial/Supervisory: Direct supervisory responsibilities for people. Carries out variety of complex activities according to plan within broader area of responsibility, analyses problems. Decision-making typically according to established solutions.
Innovation
Accepts responsibility for and demonstrates support for delegated decisions. Requires minimum supervision. Uses non standard approaches to resolving issues. Suggests improvements and seeks opportunities for innovation. Demonstrates initiative & adaptability to changing business environments. Is willing to take on new roles or jobs appropriate to skill set in different environments and/or locations.
Communication
Works to influence others to accept job function’s view/practices and agree/accept new concepts, practices, and approaches. Requires ability to communicate with functional leadership regarding team & technical matters. May conduct briefings with senior leaders within the job function. May at times be required to negotiate regarding operational issues.Has cross-cultural knowledge and global mindset
Knowledge & Experience
Management experience / Achieved advanced skills and knowledge within a specific professional discipline involving the integration of theory and principles with organisational practices and precedents. Typically requires 8-15 years relevant experience and/or a graduate equivalent (or higher) degree.
Your skills and experience
• GPON Domain Knowledge
• Cloud Technologies (AWS, GKE, RedHat)
• Kubernetes and Docker
• Knowledge of NOKIA FN products such as SDAN, FWAC, Home wifi
• programming skills (Python, JavaScript, JAVA)
• object oriented programming understanding
• Linux environment knowledge
• problem solving and analytical skills
• team-player attitude
• good spoken and written English
• work on global customer time zones as per need of projects
Communication
Leadership
Teamwork
Interpersonal
Learning/adaptability
Self-management
Organizational
Computer
Problem solving
Open mindedness
Strong work ethic
technology
Others
8-15 years relevant experience
Communications
On going position
Hybrid Remote