$128600 - $222200 Year
Monday to Friday
Morning shift
Day shift
Evening shift
Night shift
Health insurance
Paid time off
Employee discount
Dental insurance
Vision insurance
401(k)
401(k) matching
Flexible schedule
Parental Leave
Tuition reimbursement
Flexible spending account
Retirement plan
Others
The Amazon Web Services (AWS) Security Operations Center (SOC) Support Engineer works across IT Systems and provides technical support; security response for logical services and physical data center systems and signals to support AWS security, customers, and partners.
Candidates for this role will have experience managing support engineering teams that work in a 24/7 environment for candidates that possess both knowledge of security principles and experience with practical application of security best practices.
An ideal candidate will have a proven record of accomplishment in one or more of the following domains: emergent/military/network operation centers, logical security, and technical customer support. They will possess excellent written communication skills and be able manage employees with different skills levels. Candidates will need to manage analysts developing or coaching individuals to constantly raise the bar in a operational setting. Managers must have technical managing background with the ability to identify and troubleshoot operating system and web application security issues across the physical and the logical space. They will be proactive, adaptable, professional, and insist on the highest standards of work.
The AWS SOC is a 24/7/365 operation and shift work will be required to include days, nights, weekends, and holidays. This role also requires flexibility of schedule and the ability and willingness to work outside of normal daytime business hours as all analysts the candidate is managing will not always be on the same shift (including overnight shifts).
#awssoc
Key job responsibilities
As an AWS SOC Operations Manager, you will employ security strategies and procedures in accordance with service level agreements, policies, standards, and operating procedures. You will manage communications, security response and escalations, facilitate operational needs, generate and/or manage trouble tickets, and provide additional services as required.
More specifically, the SOC Operations Manager will:
• A SOC Operations Manager will employ leadership, management, physical security strategies and processes in accordance with service level agreements, policies, standards and operating procedures.
• You will work within AWS SOC Operations Team, responding to physical security events across the AWS data center enterprise in support of physical security operations worldwide.
• Will be responsible for leading and managing the administrative responsibilities of a small agile team such as staffing, scheduling, performance, training and development.
• Drive security findings, research mitigations, and analyze potential security vulnerability related information from a variety of sources to remediate root cause.
• Manage high security events, communicate risks to AWS stakeholders, and escalate to drive mitigation.
• Utilize security mindset and judgment to assess security risks across the organization and escalate accordingly.
• Create innovative solutions to security issues, utilizing technology or process improvement.
• Produce progress reports, briefs, and white papers regarding issues, security concerns, and operational opportunities for improvement that affect AWS data center operations and/or AWS reputation.
• Consult closely with the other Amazon security and service teams on issues related to AWS security posture and work as a catalyst to bring stakeholders together to address findings and risks until a formalized business owner is identified to take lead.
• Interface with technical teams, stakeholders and leadership to translate security mitigation plans into actionable items.
• Manage email, phone communications, generate and/or manage trouble tickets, handle incoming chats, and provide technical support to customers.
• Utilize knowledge of IT systems, technical support for applications; troubleshooting Windows/Linux.
A day in the life
The AWS SOC is expanding physical and logical security services operations to support the growth of our data centers and other related security functions. The AWS SOC is seeking a self-motivated SOC Operations Manager with security technology experience, problem-solving abilities, analysis skills, and strong customer obsession. Come join the team tasked with improving the level of security on a global scale, across new and existing AWS infrastructure.
About the team
Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why Amazon Security?
At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.
Inclusive Team Culture
In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.
Training & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.
BASIC QUALIFICATIONS
- 5+ years of security operations experience
- 5+ years experience as a team lead or manager
- Experience with Unix/Linux/Windows Operating Systems administration, troubleshooting and debugging technical systems, scripting, and task automation.
- Technical degree OR 4+ years professional/technical experience.
- Flexibility of work hours, to include nights, weekends, and holidays.
PREFERRED QUALIFICATIONS
- 10+ years of security operations experience
- 7+ years in a leadership with AWS Cloud Environments.
- Working knowledge of Shell/Bash/Python.
- Experience in incident response/management.
- Experience developing systems, networks, and operating systems architecture.
- Experience in Physical Security Access Control Systems (PSACS).
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $128,600/year in our lowest geographic market up to $222,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
Communication
Leadership
Teamwork
Interpersonal
Learning/adaptability
Self-management
Organizational
Computer
Problem solving
Open mindedness
Strong work ethic
technology
Others
5+ years of security operations experience
5+ years experience as a team lead or manager
Experience with Unix/Linux/Windows Operating Systems administration troubleshooting and debugging technical systems scripting and task automation.
Technical degree OR 4+ years professional/technical experience.
Flexibility of work hours to include nights weekends and holidays.
Business administration
On going position
In-person