$75000 - $80000 Year
Monday to Friday
Day shift
Health insurance
Paid time off
Employee discount
Others
Zendesk is a service-first CRM company that builds powerful, customizable software designed to improve customer relations. At Zendesk, we encourage growth, innovation and believe in giving back to the communities we call home!
We are looking for a hands-on, techno-functional Technical Lead that thrives in a multi-project, fast-paced, and lively environment. As a Technical Lead , you will be responsible for optimizing and automating the internal implementation of Zendesk, by partnering with business system analysts, functional leaders, and Zendesk agents.
In this role, you will strive to scale our systems, while focusing on globally consistent and automated solutions to increase efficiency and improve the employee experience!
What you'll be doing
Configure, develop, and deploy custom solutions using Zendesk APIs, SDKs, and developer tools
Manage technical activities related to application operations, migrations, and upgrades, ensuring timely and accurate execution.
Troubleshoot system pain points and provide effective solutions within established timeframes.
Create procedures and scripts for monitoring and automating manual processes.
Maintain up-to-date system documentation for configuration and troubleshooting known issues.
Ensure the technical health of the Zendesk product on an ongoing basis.
Keep a centralized record of Zendesk enhancements and releases, and maintain subject matter expertise in the product.
Provide guidance on how to maximize our implementations and stay updated on the latest features.
Act as an escalation point for departmental and business technical issues
What you bring to the role
5+ years of hands-on technical experience with analyzing, designing, and supporting Zendesk implementations
Experienced Zendesk Administrator with deep product knowledge
Recommend, manage, and perform advanced Zendesk configurations
Familiar with Zendesk APIs and can design new automations and integrations
Experience with HTML, JSON, JavaScript, CSS, and RESTful APIs is expected, but server side experience with Java, Ruby, or another modern language is also great
You have a strong understanding of other related technologies (Curley Bars, Javascript, REST APIs, HTML, etc)
Experience with Product Development Lifecycle and DevOps Tools like GIT, and JIRA
Experience using BI Tools (ex. Tableau) and integrating with data warehouses (ex. BigQuery, Snowflake)
Good verbal and written communication skills, with the ability to work with both technical and non-technical stakeholders.
Confident and able to multi-task and manage expectations in a fast-paced environment with competing priorities.
Passionate about process optimization and system implementations
Communication
Computer
Others
5 years
Others
Business administration
On going position
On the road