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Sr Customer Service Executive - Network Operations & Support

Tata Communications

Chennai, Tamil Nadu, 600002

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Salary:

$70000 - $75000 Year

Job type:

Monday to Friday

Job Schedule:

Day shift

Job benefits:

Health insurance
Paid time off
Employee discount
Dental insurance
Vision insurance
401(k)
401(k) matching
Flexible schedule
Parental Leave
Tuition reimbursement
Flexible spending account
Retirement plan
Others

Description:

Date: 29 Dec 2023

Location: Chennai, India

Company: Tata Communications

Job Family Descriptor
MIS Specialist

Experience: 2 - 5 Years
Customer Facing – Global Client/Customers



MIS Specialist

Work experience required on Excel, Power BI & PPT.
Excellent Client handling skills and management skills are required.
Experience in managing the billing process of operation activities.
Assisting in onboarding/offboarding process of employees in Project.
Experience in keeping records of every team productivity, quality and other parameters.
Ability to co-ordinate with Operational leads and get the desired output requested.
Ability to generate the process improvement ideas from the existing workflow.
Ready to work in Australian shift.



Required Skills: Self-driven, time management, multi-tasking, effective communication, Time Flexible.



Mandatory Knowledge and experience:

Must have Knowledge in Power BI tool.
Must have very good communications skills.
Must have knowledge in Excel and able to prepare presentations.
Must possess good understanding on client requirements.
Must have experience on billing activities.


Broad outline of the Role
Purpose - Broad objective of the role
Operating Network - Key External
Operating Network - Key Internal
Size and Scope of Role - Financial
Size and Scope of Role - No. of direct reports
Size and Scope of Role - Total team size
Size and Scope of Role - Other size parameters
Minimum qualification & experience
Graduate with 0-4 years of experience
Other knowledge/skills
Key Responsibilities
Technical Competencies
Knowledge / Skills

Job Segment: Operations Manager, Business Process, Network, Operations, Management, Technology, Customer Service

Skill:

Communication
Leadership
Teamwork
Interpersonal
Learning/adaptability
Self-management
Organizational
Computer
Problem solving
Open mindedness
Strong work ethic
technology
Others

Others Requirements:

2 - 5 Years

Category:

Communications

Positions:

On going position

Location:

In-person