$70000 - $80000 Year
Monday to Friday
Day shift
Health insurance
Paid time off
Employee discount
Dental insurance
Vision insurance
401(k)
Flexible schedule
Parental Leave
Tuition reimbursement
Flexible spending account
Retirement plan
Others
Job Description
Broad outline of the Role
SNOW Engineer - Incident and Change Management
Purpose - Broad objective of the role
Size and Scope of Role - No. of direct reports
Size and Scope of Role - Total team size
Minimum qualification & experience
4-6 Years
Other knowledge/skills
Demonstration of problem-solving skills
Prior experience in providing technical support in fast paced, high availability, 24X7 environments.
Knowledge of network, operation systems
Key Responsibilities
Incident Manager Responsibilities:
Overseeing the incident management process and team members involved in resolving the incident.
Responding to a reported service incident, identifying the cause, and initiating the incident management process.
Prioritizing incidents according to their urgency and influence on the business.
Producing documents that outline incident protocols such as how to handle cybersecurity threats or how to correct server failures.
Collaborating with the incident management team to ensure that all protocols are diligently followed.
Logging all incidents and their resolution to see if there are recurring malfunctions.
Adjusting the incident management process as required to ensure its effectiveness.
Communicating with upper management if major issues are found in the IT system.
Managing the incident team members by re-assigning workloads and re-scheduling non-urgent tasks.
Technical Competencies
Change manager responsibilities
Developing change management plans for projects and/or change initiatives.
Evaluating the impact of planned organisational change.
Identifying risks and developing risk mitigation tactics.
Identifying and managing anticipated resistance to change.
Leading change management work streams with a structured methodology / process.
Supporting development of communications relevant to change initiatives.
Providing coaching and training to employees at all levels.
Defining success metrics and measuring performance against these.
Providing reporting and other updates to management and project teams
Knowledge / Skills
Job Segment: Cyber Security, Change Management, Engineer, Technical Support, Security, Management, Engineering, Technology
Communication
Leadership
Teamwork
Interpersonal
Learning/adaptability
Self-management
Organizational
Computer
Problem solving
Open mindedness
Strong work ethic
technology
Others
4-6 Years
Technology
On going position
In-person