$93,000 - $125,000 Year
Monday to Friday
Day shift
Health insurance
Dental insurance
Vision insurance
401(k) matching
Flexible spending account
Qualifications
Produce and present the program through a blended experience including eLearning, videos, and in-person training (which requires on-camera expertise as needed)
Identify skill-level competence needs
3 to 5 years in the service industry
Knowledge of training development practices
Experience with Microsoft Office skills, including PowerPoint, Word, Excel & Outlook
Strong communication skills (both oral and written)
Ability to travel domestically and internationally as needed (up to 40%)
Responsibilities
Manager, Experience & Development’s primary role is to oversee the strategy and creation of employee engagement training and develop a roadmap with curriculum for the career development of our field employees
This role will drive dynamic education, implementation, and KPIS for employee retention and customer engagement
Manager, Experience & Development will cross-collaborate with Global internal teams to create a strategy that is in line with Benefit Cosmetics' brand values and goals and track employee development by country
Manager will work synergistically with key education and retail partners to create a holistic Benefit experience for the customer and in-store employee
Collaborate with all internal Benefit teams, including Innovation, Marketing, and Creative to provide excellence in experience education
Integrate all three axes (makeup, pore care, service) into the experience
Identify and provide feedback on an ongoing basis to sales partners based on the field’s feedback and observations of the benefits experience education program
Ensure our branding and language are being properly implemented worldwide
Partner with Service and Product Education pillars to ensure Onboarding to the brand is consistent
Communication
3 years
5 years
Education
4
Hybrid Remote