$80000 - $95000 Year
Monday to Friday
Day shift
8 hour shift
Health insurance
Employee discount
Dental insurance
Vision insurance
401(k)
Flexible schedule
Others
Job Description
Provides the first line of support and problem resolution for technology products and applications.
Utilizes utilities and tools to provide remote technology support services for internal employee/contactor technology.
Escalates issues to second and third level support teams through pre-determined directions or procedures.
Resolves employee/contractor technology issues during point of contact.
Partners with end-user and other analysts to resolve normal and unusual information system problems.
Call Center Technologies
Customer Support Operations
Hardware Infrastructure
Help Desk
IT Standards
Procedures & Policies
Problem Solving
Technical Troubleshooting
3+ years experience. In lieu of a degree
Technology
On going position
General Location, within a limited area