$56333 - $132032 Year
No weekends
12 hour shift
Health insurance
Paid time off
Dental insurance
Vision insurance
401(k) matching
Others
Responsible for operating, deploying, managing and continuously improving Company's Voice, Commercial, Data, Security, Systems and Network services as well as associated infrastructure in a 7/24 environment. Examples of infrastructure include, but are not limited to: routers, switches, optical transport, applications, servers, IP scopes, databases, etc. Position focuses on stabilizing new products, technologies, services, networks, systems, tools and protocols; drives standardization, automation and service focused instrumentation; provides subject matter expertise; resolves complex break/fix scenarios, engaging broader teams as necessary and partners with/leads engineering, vendors and regions to achieve continuous improvement. Serve as highest tier operations support for various field, care, vendors and customer focused organizations.
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our communities
Communication
Teamwork
Interpersonal
Self-management
Organizational
Computer
Strong work ethic
technology
Others
6 years
8 years
Others
Technology
On going position
Hybrid Remote