$90000 - $125000 Year
Monday to Friday
Day shift
Health insurance
Paid time off
Employee discount
Dental insurance
Vision insurance
401(k)
401(k) matching
Flexible schedule
Parental Leave
Tuition reimbursement
Flexible spending account
Retirement plan
Others
Cognizant has a unique and exciting opportunity for someone who has a passion for fitness and physical activity, combined with experience and enthusiasm for technical devices. As a Technical Field Specialist, you will collaborate closely with your team to support leading-edge work being done at a top tier technology company, all while achieving your personal fitness goals.
The Technical Field Specialist will provide direct technical support in the development, preparation, operation, and post-processing of in-field data collection experiments and pilots.
Please note: Candidate must be physically active - have experience and interest in hiking, biking and running with ability to do so for extended periods of times daily (additional physical activities a plus).
This role includes:
Working with the Project Manager/Workflow Lead and Operations Lead on the intake, documentation, staffing, and scheduling of new Client pilot requests.
Reviewing device configuration requirements.
Ensuring that devices are configured to run properly based on the requirements and that data can be collected and successfully passed to backend systems.
Working with the staff (Operations Lead, Tools POC, QC, and MIS) and Client Engineers
to test, troubleshoot, and resolve device and backend data/technical set up issues before pilots begin.
Conducting and leading in-field data collection.
Providing frequent status updates.
Addressing any technical issues that occur in the field.
Documenting, reporting, and sharing feedback on pilot results, downtimes, bugs, and opportunities for efficiency and automation.
Verifying that data collected has successfully transferred to backend systems.
Participating in data analysis and extraction as required.
Proactively identifying areas for program and workflow improvement.
Requirements:
BA/BS degree is preferred, or min. 2-3 years of relevant testing / support experience is required.
Must have 1+ years of QA testing or technical support experience of Mobile Apps.
Familiarity with Mobile & web technologies + organizational tools like Google Spreadsheets / Excel (SQL, Javascript, etc skills a plus).
Ability to work on feet for several hours and in indoor/outdoor environments during all types of weather.
Strong verbal and written English communication skills with the ability to communicate cross functionally with local and Global teams/stakeholders.
Driver’s license and ability to drive and use other forms of transportation to conduct pilots at various local venues including Client offices, stand alone stores, and shopping malls.
Some US-based travel may be required
Ability to pass driver history restrictions
Successful candidates have:
Strong teamwork skills
Ability to represent the company in a professional manner
Comfort with a fast paced environment
Aptitude for learning new technologies
Strong organizational skills and superior attention to detail
Strong analytical and problem-solving skills
Ability to meet deadlines and schedules and be accountable
Ability to document testing results in a detailed and organized manner
Ability to create or refine processes and identify opportunities for improvement
Background and Driving Record
No DUI convictions in the past five (5) years
No hit and run convictions
No driver's license suspensions in the past five (5) years
No more than two (2) moving violations or chargeable accidents within past four (4) years
Valid US driver's license (no temporary permits)
International drivers have 90 days after enrollment date to obtain a US license
Have no criminal record
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
Cognizant has been recognized as one of America’s Greatest Workplaces in 2023 by Newsweek and Plant-A Insights Group. Based on a large-scale employer study of over 389,000 company reviews, this award recognizes Cognizant’s commitment to our associate programs, benefits and more.
Communication
Leadership
Teamwork
Interpersonal
Learning/adaptability
Self-management
Organizational
Computer
Problem solving
technology
Others
Must have 1+ years of QA testing or technical support experience of Mobile Apps.
BA/BS degree is preferred
or min. 2-3 years of relevant testing / support experience is required.
Construction
On going position
General Location, within a limited area