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Technical Support Analyst

Restaurant Brands International Inc

Miami, Miami, 33101

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Salary:

$65000 - $70000 Month

Job type:

Monday to Friday

Job Schedule:

Day shift
8 hour shift

Job benefits:

Health insurance
Employee discount
Dental insurance
Retirement plan

Description:

Oversee vendor support and assist, assess, and drive technical support requests to resolution.
Research, investigate and determine potential root cause of technical issues, using existing web portals, tools, dashboards to identify and engage correct teams to expedite resolution for deployed restaurant technology solutions.
Follow-up and ensure effective communication, resolution, and closure of requests. Drive engagement with vendors, onsite contacts, and all other stakeholders to expedite and restore services.
Complete proactive monitoring processes to ensure ongoing health and stability of restaurant technology solutions – using web portals, tools, dashboards, and existing vendor/escalation point support teams.
Compose, compile, and deliver technical documentation, processes, and reporting/analysis of data pertaining to role and duties.
Additional tasks or duties, as assigned by Management.
NOTE: This is not a help desk/service desk role.

Skill:

Strong work ethic
Others
Good organizational skills
Excellent verbal and written communication skills
Ability to self-direct
take ownership
and work independently to accomplish short- and long-term progress on projects and support items

Others Requirements:

Experience and/or background in facilitating and identifying technical solutions to issues

Category:

Manufacturing

Positions:

On going position

Location:

General Location, within a limited area