$65000 - $70000 Month
Monday to Friday
Day shift
8 hour shift
Health insurance
Employee discount
Dental insurance
Retirement plan
Oversee vendor support and assist, assess, and drive technical support requests to resolution.
Research, investigate and determine potential root cause of technical issues, using existing web portals, tools, dashboards to identify and engage correct teams to expedite resolution for deployed restaurant technology solutions.
Follow-up and ensure effective communication, resolution, and closure of requests. Drive engagement with vendors, onsite contacts, and all other stakeholders to expedite and restore services.
Complete proactive monitoring processes to ensure ongoing health and stability of restaurant technology solutions – using web portals, tools, dashboards, and existing vendor/escalation point support teams.
Compose, compile, and deliver technical documentation, processes, and reporting/analysis of data pertaining to role and duties.
Additional tasks or duties, as assigned by Management.
NOTE: This is not a help desk/service desk role.
Strong work ethic
Others
Good organizational skills
Excellent verbal and written communication skills
Ability to self-direct
take ownership
and work independently to accomplish short- and long-term progress on projects and support items
Experience and/or background in facilitating and identifying technical solutions to issues
Manufacturing
On going position
General Location, within a limited area